H R Medics Terms and Conditions

If you visit or shop at H R Medics you accept these conditions.

Ordering

Ordering from H R Medics is easy:

• Find the item you require.
• Choose the colour/size, if applicable, by clicking on the drop down list to view the options, then clicking again on the one you require.
• Click the "Add to Basket" button.
• Wherever you are on H R Medics, you can add items to your basket in the same way.
• You can check the contents of your basket and the total cost at any time by clicking on the "Mini Basket" button.
• You can remove items from your basket or alter the quantity required at any time.
• Postage and packing costs will be shown in your shopping basket.
• Click the "Proceed to Checkout" button when you have finished shopping.
• Register to fill in the order details using the online form for delivery.
• Choose an online payment method - you will be transfered to their secure server to make payment.

You can also place an order by phone, fax or mail.

Payment

We accept Visa (including Visa Electron), MasterCard and Maestro including(Switch/Solo).

Prices

All prices are correct at time of going to print but may be subject to change. All prices are quoted in £ Sterling (and are inclusive of VAT), unless otherwise specified. The currency converter on our site is for estimation purposes only using exchange rates from the European Central Bank. All payments are made in GBP and exchange rates offered by our payment processor, WorldPay, may differ from these estimates.

Returned goods

Please inspect your goods on arrival – if you are dissatisfied in any way please contact us by telephone or email immediately.

Returned goods must be unused and in a saleable condition. Any packaging must also be in the same condition as when received.

If you return goods because they were ordered incorrectly or if clothing does not fit you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.

All goods must be returned within 30 days of receipt, in it's original condition with all the original packaging – for any reason.

For International Returns (i.e. from outside the EU), a Custom's Declaration stating that the goods are being returned, either for replacement or refund, must be included, with the shipment. We are unable to accept International returns without this correct documentation.

If you are not completely satisfied with the quality of our products please contact us immediately by telephone or email and we will be happy to provide you with a replacement.

Guarantee

All items are subject to the manufacturers guarantee (usually 12 months). All good sold comply with current legislation and consumers are reminded that these items and conditions do not affect you statutory rights.

Delivery

All orders are delivered via a next day courier or by Royal Mail on smaller packages. If all products for your order are in stock we aim to send your order out within 3-5 working days of receipt of payment. If we cannot dispatch an item (due to stock availability) we will contact you via email or telephone to discuss whether we hold your order over until that item is in stock or whether you wish to cancel the cost of that item and we will refund your account for that item or send you an alternative product.

The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.

The risk of products shall pass to the customer on delivery once the products have been signed for.

Damaged or Faulty goods

In the unlikely event that your package arrives visibly damaged, under no circumstances should you accept delivery. However, should damage not be apparent on delivery please notify us immediately so that we can submit a claim without delay.

Tax Charges (VAT)

All the prices shown in our store include VAT @ 17.5%

Import duty or tax

Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due. Orders placed from outside the UK will be subject to an additional postage charge which will be invoiced separately before the order is dispatched – we will take into consideration any postage paid on the original invoice.

Credit Card Security

We use WorldPay to process all online payments and all card details will be handled securely by them and you, the shopper and H R Medics will receive confirmation of the transaction.

Contact H R Medics

The easiest way to contact us is by e-mail at info@hrmedics.co.uk

You can also contact us by phone 8am to 5pm Monday to Friday.

Telephone : +44 (0) 1638 500825
Or Fax +44 (0) 1638 500825

Or write to us at:

H R Medics, Forge Cottage, Ousden, Newmarket, Suffolk, CB8 8TR

Privacy Policy

Your security and privacy are our priority; it is not our policy to pass your email address or details to other traders. The information you provide is solely to enable us to process your order and provide a high level of customer service.

By shopping with us you consent to receive communications from H R Medics electronically.

Credit Card Security

We use Worldpay to process all online payment and all card details will be handled securely by them and you, the shopper and H R Medics will receive confirmation of the transaction.